KnowledgeBase
Getting Started
Tips & Tricks
- What happens when I block someone?
- How do I block a person?
- How can I clear all my unread conversation notifications?
- How do I get the direct link (URL) to a specific item in Kona to send to someone?
- How do I remove myself from Kona marketing and product news emails?
- How can I bulk import tasks to my space? See all 46 articles
Conversations
- How do I share a previous comment posted in a conversation?
- How do I convert a conversation to a task?
- How do I report a comment in a conversation?
- How do I display unread conversations at the top of my conversations list?
- What are Conversation Highlights?
- How do I sort my conversations by unread, name, or space? See all 53 articles
Tasks
- How do I add a checklist to a task?
- How do I change a recurring task to non-recurring?
- How do I view completed tasks?
- How can I edit multiple tasks at once to move to folder, add tags, change due date, mark complete/incomplete, favorite or delete?
- How can I bulk import tasks to my space?
- How do I collapse folders? See all 43 articles
Events
- How do I remove and then re-add the Outlook calendar feed to Kona? Errors when trying to re-add.
- How can I use tags in my space?
- How do I remove an external calendar feed from Kona?
- How do I print my calendar?
- Outlook keeps prompting me for my credentials when I have a Kona feed
- How do I add an event to the Reminders pad? See all 25 articles
Documents
- How do I open the document details popup from a conversation?
- How do I reapply permissions to Google documents to include all members of an activity or space?
- How can I download multiple documents from Kona?
- How can I view the documents that I own, including the storage space used by each?
- How can I determine what items a document was shared on or referenced in?
- How can I edit multiple documents at once to move to folder, add tags, favorite or delete? See all 36 articles
Spaces
- How can I set up Kona to only get e-mail notifications from certain spaces or space categories?
- How do I accept a space invitation?
- How do I create and use space categories?
- How can I invite/add/import a large number of people at once to my space?
- How do I mark a space as a favorite?
- How do I get a list of spaces that I own? See all 36 articles
- What does each e-mail notification setting in the profile do?
- How can I e-mail attachments to Kona?
- How do I turn on or off the Kona daily planner e-mail?
- “Email already taken” message when adding a secondary e-mail
- How can I turn off all e-mails from Kona?
- How do I add a task via e-mail? See all 8 articles
Troubleshooting
- I have notifications enabled on my mobile app but do not receive them
- Kona app on Android continuously crashes
- The Kona welcome page is distorted on IE9
- Learn more about re-authorizing your Google account access
- I can’t log in to Kona. My account is locked.
- My Box account doesn't load within Kona. How can I share my files? See all 20 articles
Mobile
- How can I add an image to a conversation from the mobile app?
- I can’t see any conversations in mobile!
- How can I mark a comment urgent on mobile?
- How can I @mention someone in a conversation on mobile?
- How can I sync my Kona calendar to my smartphone calendar?
- How can I filter my tasks? See all 13 articles