How do I set up 2FA for my account?

If you are an existing member or guest of a Kona Business account requiring 2FA, or if you are added as a guest to a company-owned space requiring 2FA, follow these steps to set up 2FA for your own user account:

  1. You will be notified by email that an account you are associated with is requiring 2FA and you need to set up 2FA the next time you log in.                     You can also click Setup 2FA in the email to set up right away. This will take you to a Two-Factor Authentication Setup page. Then, proceed to Step#5 below. (NOTE: The link to the 2FA Setup page will expire after 10 minutes. To get a new link, go to the login page, click +Two-Factor Authentication and hit Need to Setup. Then, confirm your email address and password.)
  2. If you have not set up 2FA yet and enter your credentials on the login page, you will be prompted that your account requires 2FA and that you need to enter your second authentication password. Click Close.  
  3. Click Need to Setup? on the login page to get the 2FA setup email. Then, confirm your email address and password.
  4. You will get an email with a link to set up 2FA for your account. Click Setup 2FA.  

     

    This will take you to a Two-Factor Authentication Setup page. NOTE: The link to the 2FA Setup page will expire after 10 minutes. To get a new link, go to the login page, click +Two-Factor Authentication and hit Need to Setup. Then, confirm your email address and password.

  5. Follow the instructions on the 2FA Setup page, as detailed here.
  6. Go back to the 2FA Setup Page in Kona. Then, click Log In. This will take you back to the login page. 
  7. On the login page, type your email address and password. Click +Two-Factor Authentication to expand it and enter your 6-digit code. Then, click Log In. You will be logged successfully into your account.                        

 

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