How do I re-invite a member to my space?

Re-inviting a member to your space is the same process as inviting a new team member to the space.  To invite a new team member, go into the space and click on the “Members” link below Overview on the right side of the space homepage. Then, click on the “Invite People” button in the upper right of the Space Members page. Alternatively, you can select "Spaces" in the left rail and hover over the name of the space.  Click on the drop-down arrow to the right of the space name and select "Invite people". Then, you would choose the contact or type in their email and then click “Send Invite”.  A notification will popup letting you know that the invitation was sent successfully.

Note: You need to be the space owner to see the “Invite People” button on the Space Members page or Invite option in the space drop-down menu.

You can also resend invitations to all pending members. There are three methods to resend your original invitation to all pending team members.

  • After 48 hours, Kona will prompt you with an opportunity to resend invitations.  You will see this option in the global notifier icon in the upper right of Kona.  Click the “Resend” button to send invitations again to pending members with your original invitation text.  The notification will change to tell you how many invitations were sent and you can click “Show details” to see who they were sent to.

Resend_pending_space_invites.jpg

  • At any time, you can reissue your invitation to pending members.  Go into the space and select the “Members” link below Overview on the right sidebar of the space homepage.  Click “Resend Invitations for all people pending” in the upper right of the Space Members page that appears.  The invitation will be resent with your original text.  You will see a confirmation message indicating how many invitations were sent at the top of the screen.

Re-inviting_space_members2.jpg

  • If you want to resend your invitation individually, go into the space and select the "Members" link in the right Overview section of the space homepage. On the Space Members page, hover over the name of the pending member and click on the "Resend Invitation" link in the box. The invitation will be resent with your original text.  You will see a confirmation message indicating how many invitations were sent at the top of the screen.

Re-inviting_space_members1.jpg

 

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2 Comments

  • 0
    Avatar
    Steve Sturm

    I am unable to add a team member to a space I created. When I click the People title and then the [Invite People] button, a gear next to the Kona label spins for a while, then nothing. I don't see a form for entering their email.

  • 0
    Avatar
    Christine Boermeester

    Hi Steve,

    I see that you submitted a support case as well about this so we'll keep you updated there.  For anyone else experiencing this issue, we are developing a hotfix right now.

    Thanks,

    Christine

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