Muting a conversation in Kona allows you to turn off all notifications for the conversation (sound and browser notification, new item notification, email, and the pop-up notification with text) but still click on the conversation and view the comments if desired.
To mute the conversation from the conversation details screen: Select the conversation topic you wish to disable notifications for. Click on the drop-down arrow next to the topic’s name and choose “Mute conversation”. Once selected, you will stop receiving notifications for this conversation and it will have moved to the Muted filter on the Conversations tab.
To mute the conversation from the Conversation tab: On the Conversations tab, if you hover over the right side of the line of the object you want to mute, you will see a speaker icon appear. Click the speaker icon to mute the conversation. You will see the conversation move to the Muted filter on the Conversations tab.