How can I mark a conversation as a favorite? (Keep the thread at the top of the conversations screen)

Any conversation that you star as a favorite will stay at the top of your Conversation tab for easy access!  You can also click on the Favorite filter option at the top of the Conversations tab to see only your favorite conversations. 

To favorite a conversation, hover your mouse over the right side of the line of the object you want to favorite.  You will see a speaker and star icon appear.  Click the star icon to mark the conversation as a favorite.

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