Announcing the End of Support for Internet Explorer 9

Announcing the End of Support for Internet Explorer 9

We will be making some changes, in regards to browser support, with the Kona release currently scheduled for June 23, 2015. We are always working to balance the broadest extent of compatibility with the overhead required for providing the highest quality product. With this balancing act comes the necessity and opportunity to eliminate support for older platforms and in turn introduce the newest and most powerful technology.

It is important for you to understand the implications of these changes as they may require you to modify your environment. Please be sure to review all of the information below and take the necessary actions so that you can continue to access Kona without interruption.

What does this mean for Kona users?

· With our June 23, 2015 release, Kona will no longer support the IE9 browser.

· Microsoft support lifecycle with supported dates can be found here.

· Users may upgrade to the most current version of Internet Explorer (IE 10 or higher) or may choose to move to alternate browser for connecting to Kona. Kona also supports the following browsers: Chrome, Firefox and Safari.

Announcing the End of Support for Internet Explorer 8

We would like to make you aware that we will be dropping support for Internet Explorer 8 at the end of this year. Here is some background on the decision as well as ways that you can continue to use Kona uninterrupted.

Currently, Kona runs on all the major browsers, including Chrome, Safari, Firefox, and IE (versions 8, 9, 10). Kona has never run natively on IE8 because it is a dated version of the browser that was released back in early 2009 and does not support some of the critical capabilities needed to run a modern app like Kona. Like many other software vendors, we chose to support IE8 by leveraging Google’s Chrome Frame plugin. Chrome Frame essentially runs inside of IE8 and provides the latest technology apps need to run effectively.

Google recently announced that they will be retiring the Chrome Frame at the end of this year, thus we will be dropping support for IE8 at the end of 2013. This is not surprising as Microsoft is dropping support for IE8 in April 2014.

What does this mean for you? At the end of 2013 you will no longer be able to access Kona using IE8. If you would like to use Internet Explorer after the retirement of the Chrome Frame, please upgrade to IE9 or above. You can also use any of the other supported browsers, including Firefox, Chrome, or Safari. For more information about the browsers that Kona works on, click here

Please let us know if you have any questions regarding this change, we are more than happy to discuss it further. We hope to make this as smooth a transition as possible.

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