How can I merge multiple Kona accounts together?

In order to merge multiple Kona accounts into one combined account, you will put a throwaway email address in the old account(s) and add all email addresses into the new combined account. 

Note: The spaces linked to the old account(s) will not show in the new combined account.  You would need to log in with your throwaway email address to view any activity from that account.  We recommend having the space owners of your old address(es) re-invite you to the space(s).  Going forward all invitations sent to any of your emails listed in the combined account will appear in the combined account.

Follow the steps below to clear out the old email address from the old account so that you can use it as part of your combined account.  Repeat this process for each old account you want to merge into the combined account.  For the purposes of this example, the email address I want to remove is example2@kona.com and the one I want to associate it to is example@kona.com.

  1. Log in to the example2@kona.com account.  If you don’t have the password, use “Forgot password?” to reset your password.
  2. Open your profile by clicking on your picture or name in the upper right corner of Kona and choosing “My Profile”.
  3. In the Email Addresses section, add a second email address.  Typically this would be a throwaway email address or something+1@gmail.com
  4. Confirm that throwaway email address.
  5. In your profile, set that throwaway email address as the primary email address for this Kona account.
  6. Delete the example2@kona.com email from the account by clicking the red X to the right of the email address.
  7. Optionally, change your name on this account to something like “Do Not Use”.
  8. Log in to the example@kona.com account that you want to associate the example2@kona.com email address with.
  9. Open your profile by clicking on your picture or name in the upper right corner of Kona and choosing “My Profile”.
  10. In the Email Addresses section, add example2@kona.com as an additional email.
  11. Confirm the example2@kona.com account. 
  12. Optionally, you can close the throwaway email account by following these steps
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2 Comments

  • 0
    Avatar
    LaCinda Ashby

    Do I need to do all of this just to change my email address?  I recently got married so my email account is changing....I added the new email to my profile but can I change my primary email address on my Kona account?

  • 0
    Avatar
    Christine Boermeester

    Hi LaCinda,

    Congratulations!  In your case, you can add your new email address as another email in your profile.  Then after it is confirmed, you can go back into your profile and set it as your primary.  

    Christine

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