Why can't I download PDF files and Microsoft documents from Kona?

If you are unable to download PDF files and Microsoft documents from Kona, it's possible that you have the “Docs PDF/Powerpoint Viewer (by Google)” extension installed on your Chrome browser. To fix this issue, you can do one of two things.

  1. Click the button on the top right corner of your browser that looks like a stack of horizontal lines. From there, click Tools > Extensions. Next to the “Docs PDF/Powerpoint Viewer” plugin you can uncheck “enabled” to disable the plugin, or you can click the trash can to remove the plugin from your browser completely.
  2. Click the button on the top right corner of your browser that looks like a stack of horizontal lines. From there, click Tools > Extensions. Select “Options” for the “Docs PDF/Powerpoint Viewer” plugin and add www.kona.com to the list of URL’s that it should ignore. This option will allow you to keep the plugin and still use Kona successfully. 
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