How do I convert a conversation to a task?

You can convert an existing conversation to a task in one click.  To do this, open up a conversation popup window by clicking on the conversation name on the list view. Click the drop-down arrow to the right of the conversation title at the top and then select 'Convert to task.'


Kona will pop-up a screen to confirm if you wish to proceed in converting this conversation to a task. Note that this process is irreversible once done.  When you click 'Convert,' you will see the task appear on the list view in the Conversations and Tasks tab.


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